Frequently Asked Questions

What is a primary care provider (PCP)? 

A primary care provider (PCP) is your personal doctor, physician assistant, or nurse practitioner. They take care of your medical and health maintenance needs, including referrals to specialty care.

What do I do if I have a health concern that needs urgent attention?

If you experiencing an emergency, call 911 immediately. For non-life-threatening conditions that require fast, safe, quality medical treatment, we offer Urgent Care services. For information about Valley Health Center Morgan Hill Urgent Care, please call (408) 782-1216.

Who do I contact if I have questions about my bill?

Patient Business Services works with patients and families to help you understand your bills for St. Louise Regional Hospital. Please call our Patient Business Services Department at (866) 899-9626. We are open Monday to Friday from 8 am to 4:30 pm.

Who do I contact to find out if I am eligible for financial assistance?

For help with applying for financial assistance and healthcare coverage, please contact Patient Financial Services at (408) 848-4948. We are open Monday to Friday from 8:30 am to 5 pm. Appointments available, walk-ins welcome; services in English and Spanish.

Who do I contact if I need behavioral health care?

Please contact your PCP. She/he can refer you to appropriate and convenient behavioral health services.